Frequently Asked Questions
Frequently Asked Questions
Welcome to Deezmugs, your one-stop shop for unique and stylish mugs! We're here to answer all your questions about our products and services. If you can't find the answer you're looking for, please don't hesitate to contact us for further assistance.
Ordering and Shipping
- How do I place an order? To place an order, simply browse our selection of mugs, choose your favorite designs, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
- What are the shipping options and costs? We currently offer a single standard shipping option. Shipping costs and delivery times will be displayed during the checkout process. Free shipping is available on orders over $50.
- Do you ship internationally? Currently our shipping area is limited to the United States.
Product Information
- Are your mugs microwave and dishwasher safe? Yes, our mugs are made from high-quality materials and are both microwave and dishwasher safe. However, we recommend handwashing for prolonged color vibrancy.
- Can I personalize a mug with my own design or text? At the moment, we do not offer personalized customization options. However, we continually introduce new designs and collections, so keep an eye on our updates.
- What are the dimensions and capacity of your mugs? The standard size for our mugs is 11 ounces (approximately 325 ml). Specific dimensions can be found in the product descriptions on each product page.
Returns and Exchanges
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What is your return policy? We want you to be happy with your purchase.
All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, Deezmugs.shop offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.
Payment and Security
- What payment methods do you accept? We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal.
- Is my personal and payment information secure? Your security is our priority. We use industry-standard encryption and secure payment gateways to protect your information. For more details, please review our Privacy and Security Policy.
Contact Us
- How can I reach your customer support team? Our customer support team is available to assist you. You can reach us via email at support@deezmugs.shop or through our Contact Us page.
- What are your customer support hours? Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (PST). We strive to respond to inquiries within 24 hours.
We hope this FAQ section has been helpful in answering your questions. If you have any further inquiries or need assistance, please do not hesitate to contact us. Thank you for choosing Deezmugs.shop for your mug shopping needs!